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Implementation Services

Aligning Technology and Strategy

CONSULTING SERVICES

Service Desk Solutions Consulting enables our Resellers and customers to realize increased value from their investment…sooner. From implementation and best practices to optimization, you get the right solution delivered by the right people, at the right time.

Correctly configured and implemented solutions increase out-of-the-box functionality, yield higher product performance, require less overall support, drive higher business value and lowers overall total cost of ownership.

SERVICE DESK SOLUTIONS

The Service Desk Solutions teams of consultants are global leaders in solution delivery. Service Desk Solutions consultants are product experts, working closely with Product Management, Development, Support, and Education to provide the best solution to our customers. Global services leverage years of experience and a global knowledge base. Each consultant is experienced, has advanced product & tool certification, and has specific functional certifications (e.g. ITIL).

  • Best Practices Implementation
  • Best Practices Upgrade
  • Best Practices Optimization

SERVICE PORTFOLIO

  • Comprehensive discovery process
  • Solution Strategy
  • Software modules/business process
  • Certified installation
  • Business process confirmation or extension
  • Solution workshop and fit/gap process
  • Configuration of the business process
  • Out-of-the-box

  • Transition to Ivanti Support
  • Extensions
  • Customizations
  • Business integration
  • Data conversion
  • Education
  • End user
  • Administrator

FLEXIBLE DELIVERY OPTIONS

Service Desk consulting leverages an Accelerated Methodology (Tools, Templates, Techniques) based on an optimized version of the Project Management Body of Knowledge (PMBOK) as well as ITIL Service Delivery principals.

When, where, and how you want it – SDS will work with you to define a consulting project to meet your operational requirements. Service Delivery options include:

  • On-site – consultants can work on a project basis on site, ensuring your team is engaged and the solution is up and running quickly.
  • Solution Center – FrontRange can work with your customer data in our fully configured Solutions Center.
  • Hybrid – an optimized combination of both On-site and Solutions Center can deliver simple to complex configurations while managing project expenses to a minimum

MANAGEMENT

SERVICE DESK

  • Service Management QuickStart
  • Service Desk QuickStart
  • Implementation & Best Practices

HELP DESK

  • Implementation & Best Practices
  • Upgrade and Best Practices
  • HEAT Optimization

VOICE – IP CONTACT CENTER

  • Implementation & Best Practices